FAQs

Q: Is the flame always pink?
A: Yes! It features a specialized burner element that turns the high-intensity torch flame into a vibrant magical pink color.

Q: Does it come with lighter fluid?
A: No, all lighters are shipped empty to comply with postal safety laws. You can easily buy a standard can of butane gas at any local convenience store or supermarket.

Q: Is it windproof?
A: Absolutely. It uses a strong jet torch flame that won't blow out, making it perfect for outdoor use.

Q: How do I refill it?
A: Simply flip open the bottom valve, insert a standard butane can nozzle, and press down for 3-5 seconds until full. Wait a minute before use for the best flame performance.

Q: How long does one refill last?
A: With normal daily use, one refill typically lasts several weeks. Flame time and longevity can vary depending on frequency of use.

Q: What's it made of?
A: A heavy-duty zinc alloy body built for everyday durability, with a premium finish that resists scratches and wear.

Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days and delivered within 7 to 14 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Q: How can I track my order?
A: Once your order ships, you'll get a confirmation email with a tracking number. You can also check your order status anytime on our Track Your Order page.

Q: What's your return policy?
A: We offer a 14-day hassle-free return window. If you're not completely satisfied, contact our support team and we'll take care of it — no questions asked.

Q: Is it safe to use?
A: Yes, when used as intended and kept away from children. As with any open-flame device, please use responsibly and store safely.

Q: I still have a question — how do I reach you?
A: We're here to help! Reach out through our Contact Us page and we'll get back to you as soon as possible.